Privacy Policy
Effective Date: 10/01/2025
Last Updated: 10/07/2025
This Privacy Policy explains how GeekButler (“GeekButler,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our website, virtual receptionist software, or related services (collectively, the “Service”).
By using GeekButler, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Service.
Information We Collect
We collect the following categories of information when you use our platform:
A. Information You Provide
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Account Information: Name, business name, email, phone number, payment details, and password.
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Business Data: Customer details, appointment schedules, and call logs that you or your team upload or sync.
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Communications: Messages, calls, or forms submitted through GeekButler’s platform or support channels.
B. Automatically Collected Information
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Usage Data: Device type, browser, IP address, and access timestamps.
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Cookies and Tracking: We use cookies and similar technologies to enhance functionality, remember preferences, and analyze usage trends.
C. AI Call Data - Our system uses artificial intelligence (AI) to manage calls and communications. Calls may be recorded and transcribed for:
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Quality assurance and training
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Improving response accuracy
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Compliance and troubleshooting
All AI call data is securely stored and processed in accordance with this Policy.
How We Use Your Information
We use collected information to:
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Provide, operate, and improve the GeekButler Service
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Answer and manage calls on your behalf
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Schedule appointments and follow up with customers
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Request post-service reviews on Google, Yelp, or other platforms
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Process payments and manage subscriptions
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Communicate with you about updates, support, and marketing (with consent)
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Detect, prevent, and address technical or security issues
Sharing and Disclosure
We do not sell or rent your personal information. We may share limited data only as necessary to:
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Service Providers: For hosting, analytics, payment processing, or communication integrations (e.g., Google Calendar, CRM systems).
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Compliance and Safety: When required by law, regulation, subpoena, or court order.
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Business Transfers: If GeekButler undergoes a merger, acquisition, or asset sale, data may be transferred as part of that transaction.
All third-party partners are bound by confidentiality and data protection obligations consistent with this Policy.
Data Retention
We retain your information only as long as necessary to:
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Provide the Service and comply with legal obligations
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Maintain accurate records for billing, tax, and auditing
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Improve performance and user experience
Call recordings and AI transcripts may be stored for up to 90 days unless otherwise required by law or deleted upon your written request.
Data Retention
We retain your information only as long as necessary to:
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Provide the Service and comply with legal obligations
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Maintain accurate records for billing, tax, and auditing
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Improve performance and user experience
Call recordings and AI transcripts may be stored for up to 90 days unless otherwise required by law or deleted upon your written request.
Data Security
We use administrative, technical, and physical safeguards to protect your data, including:
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Encrypted transmission (HTTPS/TLS)
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Secure cloud hosting and data storage
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Access controls and audit logs
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Regular system monitoring
While we take every precaution, no online service is completely secure. You share data at your own risk.
Your Rights
As a New Jersey resident and user of GeekButler, you have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Opt out of non-essential marketing communications
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Withdraw consent where processing relies on it
To exercise these rights, email adam@geekbutler.com with the subject line “Privacy Request.”
Cookies and Tracking
GeekButler uses cookies to improve your experience. You can control or delete cookies through your browser settings. Disabling cookies may affect Service functionality.
Children's Privacy
GeekButler is not intended for children under 18. We do not knowingly collect or store personal information from minors. If we discover that we have inadvertently collected such data, we will delete it promptly.
Third-Party Links
Our Service may include links to third-party websites or integrations (e.g., Google, Yelp). We are not responsible for their privacy practices or content. Review their policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of the Service constitutes acceptance of the revised Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact: